Returns and Refund Policy

At niconico swimwear we are dedicated to customer service and satisfaction. If you are not happy with your purchase, you can return it within 14 days for an exchange assuming the item is unused and in perfect condition as received, and is returned in its original packaging. Please note that we’re unable to process a refund for any online or instore purchases.

We want you to be completely satisfied with your online purchase, therefore if you change your mind for any reason, we’ll gladly accept a return of any full priced item subject to the following conditions:

    • The item must be returned within 14 days of purchase;
    • Items must be returned in original condition, unworn, unaltered, unwashed and with their tags attached;
    • Must not be marked as a Last Chance/Sale item on our website or instore. Sale items can only be returned incases where the product is faulty or the incorrect item is received.
    • Must not have any dirty marks, make-up or face tan marks
    • Must not smell of perfume, deodorant, cosmetics or washing powder
    • Swimwear can be returned if it is unworn, and in its original condition with all tags and protection stickers attached.
    • Underwear must be worn when trying on swimwear for hygiene reasons.
    • Please note that all swimwear that is sold in a set must be returned in a set.
    • When trying on footwear we advise using a clean surface as shoes with marked or dirty soles may not be accepted for return.

Note: Online purchases cannot be returned to a store or dropped off in person to any office or warehouse. Online purchases may only be retuned by sending them to the Returns Address as per this process. If you have any questions, please contact the customer service team for assistance at shop@niconicoswimwear.com.

Sale & Last Change Items

All Sale & Last Chance Items are final sale and cannot be used in conjunction with any other promotions. Returns and refunds for change of mind are not available on sale and last chance items. Sale and last chance items can only be refunded in cases where the product is faulty or the incorrect item is received.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your replacement or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 14 days.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, you may check your bank account again or contact your bank company. It may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you have done all of this and you still have not received your refund yet, please contact us at shop@niconicoswimwear.com

DELIVERY

To Return your product, you should contact us prior to shipping the items.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you received a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

RETURN IN A STORE:

Online purchases shipped outside of Indonesia cannot be returned or exchanged in our stores.

RETURN AN ONLINE PURCHASE BY MAIL:

STEP 1:

Complete the Return and/or Exchange section of the form that came with your order and email it to us at shop@niconicoswimwear.com. If you no longer have your invoice or confirmation email, click here to print a blank form. You may need to access order details within your online order history to complete this form.

STEP 2:

Prepare your package for shipment by ensuring your merchandise & paperwork are included. You are responsible for payment of the return shipping costs.

STEP 3:

Choose a prepaid, insured traceable delivery service and mail your package to:

niconico  swimwear

ATT: Returns Processing

Jl. Gunung Salak Utara, Gang Shangrila No. 1B

Kerobokan – 80361

Bali – Indonesia

ADDITIONAL RETURN POLICY GUIDELINES:

Original shipping and handling fees are not refundable.

Offers are subject to adjustment due to returns, cancellations, and exchanges.

Please allow us to 14 days to process your request from the time we receive it.

STORE PURCHASES:

Items purchased at niconico swimwear store must be returned or exchanged in a store located of purchase. Be sure to bring your original receipt to a store located of purchase.

Exchanges will only be issued on sale items if the product is deemed to be faulty, has a manufacturer fault or has arrived broken or damaged.

We check all the items as they leave niconico swimwear to ensure that only the highest level of quality is sent to our customers but unfortunately some things still manage to slip past us.

For security and peace of mind, we strongly suggest using insured registered post as we are not liable for lost return parcels. Please allow up to 7 business days for us to receive your return.

We do not currently offer a free returns service. We recommend insured registered post as we are not liable for lost return parcels. If any of the items in your order were faulty, damaged or incorrect, please contact our customer service team for assistance at shop@niconicoswimwear.com.