Frequently Asked Questions

Shopping

Indonesia

We ship for free within Indonesia using EMS (Express Mail Service) a subsidiary of POS Indonesia.

If you are in Bali and would like to get your order delivered as fast as possible, we can also provide express delivery via GO-JEK. Therefore please contact us before your order.

Worldwide

We ship international using EMS (Express Mail Service) a subsidiary of POS Indonesia. With it’s global network EMS can deliver to over 190 countries worldwide. To see who is your global network partner in your country please visit the EMS website.

We ship international using EMS (Express Mail Service) a subsidiary of POS Indonesia. With it’s global network EMS can deliver to over 190 countries worldwide. To see who is your global network partner in your country please visit the EMS website. For international orders not covered by free delivery we charge a shipping flat rate of 25$. Orders above 100$ are free for delivery.

Delivery time is depending on your location and order day and may vary between 3-10 working days. During the order process you can track your order at the EMS website.

Payment

International

For our international customers we offer the following payment methods:
Credit Card, Paypal

Indonesia

For our indonesian customers we offer the following payment methods:
Credit Card, ATM/Bank Transfer, GO-PAY, Clickpay, Indomaret

We make great strides in making the payment process safe. Our shopping cart is SSL (Secure Sockets Layer) protected, establishing a secure encrypted link between our website and your computer. We don’t store your credit card information on our server. Only the payment provider can see your sensitive data.

Orders & Returns

Orders are placed by fulfilling the checkout process.

You can cancel your order for free as long as the status is “Processing”. If your order is “Completed”, it already left our HQ and is on the way to you, cancelation is not possible anymore.

We also allow “guest” orders in our online shop without the need to create an account. For your convenience and better tracking, we recommend to create an account.

During the order process you can track your order at the EMS website.

You have two ways to return a product.

Online

Complete the Return Form, which was sent out with your order. Include a copy of your original invoice and your completed Return Form in your parcel. Post it back to Niconico Swimwear HQ:
Jl. Gunung Salak Utara
Gang Shangrila No.1b
Denpasar 80117
Bali, Indonesia

Niconico Store

All items purchased online can be exchanged at any of any of our Niconico
Swimwear retail stores. Therefore head into a store with the item you like to change, the complete the Return Form and a copy of your original invoice.

For all returns, our Returns and Refund Policy applies.